Fresh food and your right to cancel
Milk and other fresh products spoil quickly. Under the Consumer Contracts Regulations 2013 the usual 14 day right to cancel does not apply to goods that can go off quickly, so we cannot take back fresh products once they have been delivered. This does not affect your other legal rights.
If something is wrong
If a product is missing, damaged, past its date or not what you ordered, tell us the same day through our contact page. Give us your name, address and what was wrong. A photo helps. We will replace it or refund it.
How refunds are paid
Refunds go back to the card or payment method you used for the order. They usually appear within 5 to 10 working days, depending on your bank.
Stopping future deliveries
You can skip, pause or cancel at any time. See our cancellation policy.